Call center outsourcing company, Agents Republic, reaches the milestone of 5,000 native speaking agents, each with a specialized knowledge of their regional dialect.
Finding the Right Partner: Outsourcing call center services has become increasingly popular for businesses looking to enhance their customer service and improve operational efficiency.
Cloud-based contact center, Agents Republic, has established its Small Business Call Center, aimed at providing live agent call support for small businesses.
You’ve had this happen a hundred times. You need to make a call or chat to somebody, whether it’s your bank, the auto repair shop, or your insurance agency. You pick up the phone to make the call or open the chat and suddenly, someone – or rather something – picks up and answers. It’s a call center automated phone system (IVR) or a chatbot flow, maybe an AI in the backend. Whatever machine it is, you immediately either exit, hang up or dial 0 to get to a human operator, someone who really understands your problem.
Agents Republic, leading provider of customer support and AI data services, was named Emerging Rocket 2021 in BC’s ICT sector for their scalable multilingual model leveraging a decentralized workforce.
AI and Machine Learning are becoming a staple in the IT industry, with surprising industries seeking advantages with this exciting field of automation. One of these industries with a constant focus on productivity improvement and automation is the call centre industry. Tech giants are taking their own in-house steps towards automating this labor-heavy market, but how do robots and people work together in a field where 79% of customers still prefer to speak to a human being?
