Call center outsourcing company, Agents Republic, reaches the milestone of 5,000 native speaking agents, each with a specialized knowledge of their regional dialect.
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RFI Questions for Call Center Outsourcing: Finding the Right Partner
Finding the Right Partner: Outsourcing call center services has become increasingly popular for businesses looking to enhance their customer service and improve operational efficiency.
Agents Republic introduces new Small Business Call Center solution
Cloud-based contact center, Agents Republic, has established its Small Business Call Center, aimed at providing live agent call support for small businesses.
A photo contest about our choice to work remotely
labelcommunity | Customer Service | empathy | Global | humans | Live | photography | Remote | Travel | workplace
We ended last year with a fun photo contest for our agents. Photos were posted on social media and the posts with the most likes were awarded cash prizes. Having…
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Why Does Real Human Interaction Still Matter in Customer Service?
labelAI | business practices | chatbots | Customer Service | decision making | empathy | humans | Live | workplace
You’ve had this happen a hundred times. You need to make a call or chat to somebody, whether it’s your bank, the auto repair shop, or your insurance agency. You pick up the phone to make the call or open the chat and suddenly, someone – or rather something – picks up and answers. It’s a call center automated phone system (IVR) or a chatbot flow, maybe an AI in the backend. Whatever machine it is, you immediately either exit, hang up or dial 0 to get to a human operator, someone who really understands your problem.
Agents Republic named as “Emerging Rocket” among BC’s leading top technology companies
Agents Republic, leading provider of customer support and AI data services, was named Emerging Rocket 2021 in BC’s ICT sector for their scalable multilingual model leveraging a decentralized workforce.
Will AI Define the Future of Customer Support?
AI and Machine Learning are becoming a staple in the IT industry, with surprising industries seeking advantages with this exciting field of automation. One of these industries with a constant focus on productivity improvement and automation is the call centre industry. Tech giants are taking their own in-house steps towards automating this labor-heavy market, but how do robots and people work together in a field where 79% of customers still prefer to speak to a human being?
Emergency Scale-Up Customer Service Support Task Force to Help Businesses Impacted due to the Effects of the Coronavirus (COVID-19)
labelcall center | client service | clients | cloud-based technology | contact center | Coronavirus | COVID-19 | multilingual | rapid response | remote work | scale-up | WFH | work from home
Agents Republic provides customer support services with globally distributed home-based workforce. Reflecting on the current situation about the Coronavirus (COVID-19) pandemic, the company launches new emergency scale-up customer service task…
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9 Tips for Virtual Workforce Management
A straightforward guide for business leaders and remote team managers Remote teams are extremely common in today’s workforce. That’s because companies realize the impact remote work has on employee satisfaction,…
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Agents Republic Launches New Client Support Portal
labelAI | AI data services | client portal | clients | contact center | Customer Service | customer support | innovation | North America | product launch | transparency
Leading provider of on-demand virtual contact center and AI training data services, Agents Republic launches new online client platform to provide increasing transparency and ease of access Vancouver, BC February…
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