AI and Machine Learning are becoming a staple in the IT industry, with surprising industries seeking advantages with this exciting field of automation. One of these industries with a constant focus on productivity improvement and automation is the call centre industry. Tech giants are taking their own in-house steps towards automating this labor-heavy market, but how do robots and people work together in a field where 79% of customers still prefer to speak to a human being?
News
Emergency Scale-Up Customer Service Support Task Force to Help Businesses Impacted due to the Effects of the Coronavirus (COVID-19)
labelcall center | client service | clients | cloud-based technology | contact center | Coronavirus | COVID-19 | multilingual | rapid response | remote work | scale-up | WFH | work from home
Agents Republic provides customer support services with globally distributed home-based workforce. Reflecting on the current situation about the Coronavirus (COVID-19) pandemic, the company launches new emergency scale-up customer service task…
Read More 
9 Tips for Virtual Workforce Management
A straightforward guide for business leaders and remote team managers Remote teams are extremely common in today’s workforce. That’s because companies realize the impact remote work has on employee satisfaction,…
Read More 
Agents Republic Launches New Client Support Portal
labelAI | AI data services | client portal | clients | contact center | Customer Service | customer support | innovation | North America | product launch | transparency
Leading provider of on-demand virtual contact center and AI training data services, Agents Republic launches new online client platform to provide increasing transparency and ease of access Vancouver, BC February…
Read More 
Working From Home at Agents Republic? The Inside Scoop
As we kick off 2020 with high spirits, we’d like to take a moment to thank our incredible Agents who have strengthened our company in 2019. We know that happy…
Read More 
AI Data Services – Boost Your NLP Projects
labelAI | Artificial Intelligence | Data | Machine Learning | NLP | outsourcing | SaaS | Technology | trends
In this rapidly changing world, Artificial Intelligence and Machine Learning are hot topics, especially when it comes to data. Data is the key element of AI solutions, as AI applications…
Read More 
The Future of Customer Support – 5 Insights From the Cutting Edge
labelAI | Automation | Cloud | Culture | Customer Service | customer support | eCommerce | future | Globalization | Insights | Robots | trends
As our world becomes hyper-connected and e-commerce blurs the lines between geographical markets, customer support is facing a paradigm shift in the way it has structured its business processes and its approach to technology.
Agents Republic opens East Coast sales office in Toronto
Company expands its footprint to strengthen client relationships to provide high-quality customer support outsourcing services worldwide. FOR IMMEDIATE RELEASE – July, 2019
The advantages of home based work to people, companies and the environment
labelcommunity | work-at-home
Throughout the years we found that more and more people find this type of flexible job arrangements extremely attractive due to the fact that their work hours can be completely…
Read More 
Global opportunities for home-based work
We are pleased to be featured in the article published on Tozsdeforum, BTL, Hrpwr, HRPortal and Computerworld about global opportunities for home-based work enabled by technology. English translation of the…
Read More