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7 Best Practices for a Successful Hospitality Support Call Center
In the fast-paced world of the hospitality industry, providing exceptional customer support is crucial for maintaining a stellar reputation and ensuring customer loyalty. A well-run support call center is an indispensable asset for any hospitality business.
Mastering Customer Service: Best Practices for a Webshop Call Center
In the era of e-commerce, a perfectly functioning website isn’t always enough to meet customer expectations. Sometimes, shoppers crave human interaction, particularly when they encounter technical difficulties, have queries regarding products, or need assistance with their orders.
4 Tips for Strengthening Your Brand Credibility
Credibility is one of a brand’s strongest assets. As a business owner, you want your brand to be known as dependable and reassure your customers in your products and services.…
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Why Does Real Human Interaction Still Matter in Customer Service?
labelAI | business practices | chatbots | Customer Service | decision making | empathy | humans | Live | workplace
You’ve had this happen a hundred times. You need to make a call or chat to somebody, whether it’s your bank, the auto repair shop, or your insurance agency. You pick up the phone to make the call or open the chat and suddenly, someone – or rather something – picks up and answers. It’s a call center automated phone system (IVR) or a chatbot flow, maybe an AI in the backend. Whatever machine it is, you immediately either exit, hang up or dial 0 to get to a human operator, someone who really understands your problem.
Will AI Define the Future of Customer Support?
AI and Machine Learning are becoming a staple in the IT industry, with surprising industries seeking advantages with this exciting field of automation. One of these industries with a constant focus on productivity improvement and automation is the call centre industry. Tech giants are taking their own in-house steps towards automating this labor-heavy market, but how do robots and people work together in a field where 79% of customers still prefer to speak to a human being?
9 Tips for Virtual Workforce Management
A straightforward guide for business leaders and remote team managers Remote teams are extremely common in today’s workforce. That’s because companies realize the impact remote work has on employee satisfaction,…
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Telecommuting Will Help Your Business Survive the Coronavirus
The Coronavirus shows no signs of stopping yet, and many businesses are bracing themselves for the economic impact. Apple issued a warning about iPhone supply shortages due to its factories…
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Customer Support for Asian Languages – A Business Case
Asian markets are flourishing and Western companies are looking to take advantage of this fact. But how do you secure top-notch, native Customer Support for Asian languages?
AI Data Services – Boost Your NLP Projects
labelAI | Artificial Intelligence | Data | Machine Learning | NLP | outsourcing | SaaS | Technology | trends
In this rapidly changing world, Artificial Intelligence and Machine Learning are hot topics, especially when it comes to data. Data is the key element of AI solutions, as AI applications…
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