AI and Machine Learning are becoming a staple in the IT industry, with surprising industries seeking advantages with this exciting field of automation. One of these industries with a constant focus on productivity improvement and automation is the call centre industry. Tech giants are taking their own in-house steps towards automating this labor-heavy market, but how do robots and people work together in a field where 79% of customers still prefer to speak to a human being?
customer support
Agents Republic Launches New Client Support Portal
labelAI | AI data services | client portal | clients | contact center | Customer Service | customer support | innovation | North America | product launch | transparency
Leading provider of on-demand virtual contact center and AI training data services, Agents Republic launches new online client platform to provide increasing transparency and ease of access Vancouver, BC February…
Read More Customer Support for Asian Languages – A Business Case
Asian markets are flourishing and Western companies are looking to take advantage of this fact. But how do you secure top-notch, native Customer Support for Asian languages?
The Future of Customer Support – 5 Insights From the Cutting Edge
labelAI | Automation | Cloud | Culture | Customer Service | customer support | eCommerce | future | Globalization | Insights | Robots | trends
As our world becomes hyper-connected and e-commerce blurs the lines between geographical markets, customer support is facing a paradigm shift in the way it has structured its business processes and its approach to technology.
Black Friday means traffic spikes
Are you a retailer with a need to handle traffic spikes? We are here to help! We provide fast and flexible call center outsourcing solutions so that you can focus…
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