Diversity, Equity and Inclusion is fundamental to provide a variety of human-focused services worldwide and keep Agents Republic an ideal partner in customer service for globally expanding businesses. But how can you take advantage of remote work and what actions are needed to be more diverse and inclusive?
Blog
Will AI Define the Future of Customer Support?
AI and Machine Learning are becoming a staple in the IT industry, with surprising industries seeking advantages with this exciting field of automation. One of these industries with a constant focus on productivity improvement and automation is the call centre industry. Tech giants are taking their own in-house steps towards automating this labor-heavy market, but how do robots and people work together in a field where 79% of customers still prefer to speak to a human being?
Emergency Scale-Up Customer Service Support Task Force to Help Businesses Impacted due to the Effects of the Coronavirus (COVID-19)
labelcall center | client service | clients | cloud-based technology | contact center | Coronavirus | COVID-19 | multilingual | rapid response | remote work | scale-up | WFH | work from home
Agents Republic provides customer support services with globally distributed home-based workforce. Reflecting on the current situation about the Coronavirus (COVID-19) pandemic, the company launches new emergency scale-up customer service task…
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9 Tips for Virtual Workforce Management
A straightforward guide for business leaders and remote team managers Remote teams are extremely common in today’s workforce. That’s because companies realize the impact remote work has on employee satisfaction,…
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Telecommuting Will Help Your Business Survive the Coronavirus
The Coronavirus shows no signs of stopping yet, and many businesses are bracing themselves for the economic impact. Apple issued a warning about iPhone supply shortages due to its factories…
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Agents Republic Launches New Client Support Portal
labelAI | AI data services | client portal | clients | contact center | Customer Service | customer support | innovation | North America | product launch | transparency
Leading provider of on-demand virtual contact center and AI training data services, Agents Republic launches new online client platform to provide increasing transparency and ease of access Vancouver, BC February…
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Customer Support for Asian Languages – A Business Case
Asian markets are flourishing and Western companies are looking to take advantage of this fact. But how do you secure top-notch, native Customer Support for Asian languages?
Working From Home at Agents Republic? The Inside Scoop
As we kick off 2020 with high spirits, we’d like to take a moment to thank our incredible Agents who have strengthened our company in 2019. We know that happy…
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AI Data Services – Boost Your NLP Projects
labelAI | Artificial Intelligence | Data | Machine Learning | NLP | outsourcing | SaaS | Technology | trends
In this rapidly changing world, Artificial Intelligence and Machine Learning are hot topics, especially when it comes to data. Data is the key element of AI solutions, as AI applications…
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The Future of Customer Support – 5 Insights From the Cutting Edge
labelAI | Automation | Cloud | Culture | Customer Service | customer support | eCommerce | future | Globalization | Insights | Robots | trends
As our world becomes hyper-connected and e-commerce blurs the lines between geographical markets, customer support is facing a paradigm shift in the way it has structured its business processes and its approach to technology.