We are looking to hire home-based call center agents with Healthcare experience to service North American customers. Work from the comfort of your home in global markets as part of a Canadian company and develop your career with us!

• Do you speak high-level English?
  
• Did you work in a customer service role?
• Do you have personal or professional experience with addiction and/or recovery?
• Are you an upbeat, helpful personality?
• Did you work in addiction, behavioral health, or other healthcare settings?
• Are you willing to learn, while doing meaningful work helping people?

If yes, we would like to offer you the following work-at-home, long term job opportunity: 

Inbound phone support for a US-based mental health services firm

Tasks & responsibilities

• Represent a well established US-based mental health services firm
• Provide a helpful, supportive customer service experience for North American customer
• Answer inbound calls and set up appointments for our client’s facilities
• Follow standard operating procedures and escalate problems to Supervisors
• Maintain a quiet home office with a stable internet connection to perform professional customer support duties
• Participate in all necessary training sessions, phone/video conferences for team meetings and one on one coaching
• Maintain a good working relationship with assigned supervisors and co-workers
• Work hours: 7am – 5pm US Pacific Time (Monday – Friday/Sunday) (TBC)

Home office Requirements

• Have an Internet speed of at least 10 mbps download and 5 mbps upload (must provide a speed test copy)
• Must have a workspace free from outside noise and distractions
• USB headset is recommended to maximize good sound quality
• Must agree to reside at your current address for min. 3 months

Benefits

• Flexible working hours with competitive salary
• International environment and great self development programs
• Home-based work opportunity
• Passionate and welcoming colleagues

Please submit your application below.