About us

Call Center Services

Agents Republic Inc. was founded by industry professionals with decades of track record in customer service outsourcing with local workforce

The company provides omnichannel customer support in multiple languages with globally distributed agents and the latest technology available

Headquartered in Vancouver Canada with operations in Europe and Asia to cover all time zones

Mission

Our mission is to empower every business to create a better world by elevating their customer relationships with love and care

Vision

Our vision is to make people’s lives better with remarkable customer experience, enabled by technology and agents with a passion for excellence

Corporate values

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Excellence

Striving to provide premium quality customer service through continuous training and innovation

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Client focus

Walking the extra mile as a reliable outsourcing partner to meet the business goals and aspirations of our clients

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Diversity and inclusion

Diversity is our DNA. As an inclusive workplace, we celebrate everyone regardless of race, gender identity, cultural or religious origin

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Integrity

Honest communication by showing the highest respect towards our colleagues, clients and stakeholders

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Commitment

We are committed to being the best in everything we do by constantly improving our processes, knowledge and skills.

Our Team

David L. Papp

Founder, Chief Executive Officer

David L. Papp is the Founder and CEO of Agents Republic. In 2008 he founded and led CloudAgents (also known as Comforce), the first home-based contact center in Europe, from startup to a multinational company, which was sold to strategic investors in 2018. Prior to CloudAgents, David was a director at Teleperformance. He received his business degree from Paris West University Nanterre La Defense. David is also member and former president of JCI Senate, member of Mensa International and YPO. In his free time, he enjoys golf and aviation activities.

Sissi Wang

Chief People Officer

Sissi Wang, Agents Republic’s Chief People Officer, brings 16 years of global business and organizational development experience, previously holding senior HR executive roles at Joey Restaurants Group, IBM, and Novartis. She’s led diverse teams across five continents across seven industries, from startups to large corporations. Sissi holds a Master’s degree in International Business from Hult International Business School. In her free time, she enjoys sailing, dancing Tango and Salsa, and nature painting.

Adam Antal

Co-Founder, Chief Revenue Officer

Adam is VP Sales at Agents Republic. He has 12+ years global business experience in US, Europe and Asia. Previously he worked at JP Morgan, Morgan Stanley Capital International (MSCI) and Siemens Venture Capital. Adam is a graduate of Yale School of Management and The Hong Kong University of Science and Technology (with exchange at UPenn – Wharton). He has an extensive global network, and is a member of several global organizations. Adam is an avid sports fan and ex-alpine ski racer. In his free time he enjoys practicing Chinese.

Jordan Deyong

Senior Operations Manager

Jordan is Operations Manager at Agents Republic. He has 25 years of operations leadership experience in various industries, including telecommunications and hospitality. Project management expertise across multiple business sectors. Proven track record with executing customer service excellence
Graduate from Camosun College with an Associates Degree in Business

Anne Villanueva

Senior Supervisor

Anne is the member of the supervisor team at Agents Republic. She has more than 13 years experience contact center outsourcing mainly handling technical support and customer service accounts. She is experienced in sales, training, quality assurance and operations. During her career she represented top brands such as AT&T, Bell Canada, Microsoft, and Bose Corporation. Anne studied marketing management at the De La Salle University of Manila. She is based in the Philippines with her family and their three dogs.

Gabor Csepei

Director of Finance

Gabor is the Director of Finance with 13 years of comprehensive experience covering areas such as accounting, controlling management, management and development of financial systems. He spent 5 years as a financial management consultant, working with companies in diverse industries. He graduated from Budapest Business School with concentration in finance and accounting. Outside of work he is an active team player in multiple sports, in particular his favorite which is soccer.

What it means to work with us

Agents Republic. Wherever your business goes.

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