We are looking to hire home-based call centre agents for a long-term project. Work from the comfort of your home in global markets as part of a Vancouver-based company and develop your career with us!

• Do you speak English and live in Canada?
• Did you work in a customer service role?
• Are you an upbeat, helpful personality?

If yes, we would like to offer you the following work-at-home, long-term contract opportunity: 

Inbound phone support for a Canadian-based organization 

Tasks & responsibilities

• Represent a well-established Canadian-based organization
• Provide a helpful, supportive customer service experience for Canadian customers
• Answer inbound calls, emails and chat messages
• Follow standard operating procedures and escalate problems to Supervisors
• Maintain a quiet home office with a stable internet connection to perform professional customer support duties
• Participate in all necessary training sessions, phone/video conferences for team meetings and one on one coaching
• Maintain a good working relationship with assigned supervisors and co-workers
• Full-time role, based on Canadian business days Monday through Friday and occasionally on Saturdays (based on agreed schedule with the supervisor)

Home office Requirements

• Have an Internet speed of at least 10 mbps download and 5 mbps upload (must provide a speed test copy)
• Must have a workspace free from outside noise and distractions
• USB headset is recommended to maximize good sound quality
• Must agree to reside at your current address for min. 3 months

Benefits

• Flexible working hours with competitive compensation
• International environment and great self-development programs
• Home-based work opportunity
• Passionate and welcoming colleagues

Please submit your application below.