We are looking to hire home-based call center agents with customer support experience to service North American customers. Work from the comfort of your home as part of a Canadian company and develop your career with us!

• Do you speak high-level English and native Mandarin Chinese?
• Did you work in a customer service / support role?
• Are you an upbeat and helpful personality?
• Are you willing to learn?

If yes, we would like to offer you the following work-at-home, long term job opportunity: 

Chinese-English Customer Support Agent (Home-based)

Tasks & responsibilities

• Provide a helpful, supportive Tier 1 customer service experience for Chinese customers
• Answer inbound calls, chats and emails and provide follow-up with occasional outbound calls
• Follow standard operating procedures and escalate problems to Supervisors and Tier 2 support
• Drive to meet and exceed customer expectations and inspire other agents to do the same
• Maintain a quiet home office with a stable internet connection to perform professional customer support duties
• Participate in all necessary training sessions, phone/video conferences for team meetings and one on one coaching
• Maintain a good working relationship with assigned supervisors and co-workers

Requirements

• Fluent written and spoken English and native Chinese
• Experience in customer service is essential
• Working knowledge of MS Word, Power Point, Excel and Online applications
• Outstanding communication and problem-solving skills
• Dynamic, open personality

Home office Requirements

• Have an Internet speed of at least 10 mbps download and 5 mbps upload (must provide a speed test copy)
• Must have a workspace free from outside noise and distractions
• USB headset is recommended to maximize good sound quality

Benefits

• Flexible working hours with competitive compensation
• International environment and great self-development programs
• Home-based work opportunity
• Passionate and welcoming colleagues

Please submit your application below.