BRICK & MORTAR IS THE PAST. LET US TAKE YOU TO THE NEXT LEVEL.

Focus on your core competencies and let us take your customer support to the next level. We empower your businesses by providing scalable customer support powered by cutting-edge cloud-based technology. We help you focus on your core competencies by doing what we are best at: superior customer service in the following languages: English, French, Spanish, Chinese Mandarin, Chinese Cantonese, Tagalog, Korean, Japanese, German, Russian, Italian, Afrikaans, Albanian, Arabic, Belarusian, Bosnian, Bulgarian, Croatian, Czech, Danish, Dutch, Estonian, Finnish, Greek, Hungarian, Icelandic, Indonesian, Latvian, Lithuanian, Luxembourgish, Macedonian, Malay, Moldovan, Montenegrin, Norwegian, Polish, Portuguese, Romanian, Serbian, Slovak, Slovenian, Swedish, Thai, Turkish, Ukrainian, Vietnamese.

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ADVANTAGES

Our advantages compared with traditional call centers:

Native language support by sourcing worldwide, even directly from your target market

Flexible scaling to traffic spikes, reducing or even completely eliminating wait times

Our agents are much better educated, highly motivated, much more stable and produces far higher quality customer support

Team members belong to a tightknit community, while working remotely with a flexible schedule, leading to greater job satisfaction and increased loyalty

Based on client needs - scalable Artificial Intelligence technology integrated

SERVICES

Exceptional customer service, back office support and inbound sales services: We are experts in providing customer service, back office support and inbound sales solutions. Our trained and certified agents are carefully assigned to your project based on their interest, skills and capabilities.

Customer Service

Taking care of your customers before, during and after a purchase for an optimal customer experience.

24/7 inbound customer support

Problem solving and complaint handling

Infoline & inquiry handling

Appointments & reservations

Order taking & processing

Social media solutions

Overflow call center

Technical and Back Office Support

Support your users or teams members with technical and administrative tasks to streamline your operations.

Technical support

Help desk & Product support

Telesurvey, market research

Database cleansing

Consent Collection

Data entry, data cleansing

Soft collection, AR management

Inbound Sales and CRM

Focusing on your prospects and existing customers to increse your revenues.

Inbound customer acquisition

Sales support, cross-selling, upselling

Appointment setting

Lead generation

Telemarketing

Welcome-calls, retention calls

Customer retention programs

Are you ready to outsource?

OMNICHANNEL EXPERIENCE

Today's customers are more demanding than ever and require multiple channels of communication. Our cloud-based platforms enable us to connect together customer interactions to seamlessly carry context throughout the customer journey. We provide the following channels as an integrated omnichannel solution to best serve your clients' needs.

VOICE

Customer service, Tech Support, Order Taking, Telemarketing, Surveys, Collection, Data-cleansing

EMAIL

Customer service, Help-desk, Inquiry Handling, Order Taking, Appointment Setting, Soft Collection

CHAT

Customer service, Help-desk, Technical Support, Inquiry Handling, Information Line, Order Taking

SOCIAL MEDIA

Customer service, Moderation, Technical Support, Inquiry Handling, Order Taking

VIDEO CHAT

Customer service, Help-desk, Technical Support, Inquiry Handling, Information Line

24/7 SUPPORT

Account management and our support service is provided 24 hours a day and 7 days a week.

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