ABOUT US

Agents Republic global provider of multilingual customer service

A global provider of multilingual customer service

Headquartered in Vancouver, BC, Canada, Agents Republic provides next generation contact center services with global workforce. The company was formed by industry professionals with 12+ years track record in cloud-based contact center outsourcing in 38 countries. Services are available 24/7/365 in all time zones across multiple channels in native languages.

ALL-IN-ONE CENTER

One provider and single point of contact for all languages and channels you may need for your project

GLOBAL AND SCALABLE

Fast scaling worldwide to fit your global market expansion and change requests

LOCAL DIALECTS

Native speaking agents with local market knowledge to provide high quality customer experience for local markets

LATEST TECHNOLOGY

Our staff is continuously implementing the latest technology to support your service level standard and ensure seamless business continuity

Looking for a job? Join the Republic!

OMNICHANNEL SERVICES

VOICE

Customer service, Tech Support, Order Taking, Telemarketing, Surveys, Collection, Data-cleansing

EMAIL

Customer service, Help-desk, Inquiry Handling, Order Taking, Appointment Setting, Soft Collection

CHAT

Customer service, Help-desk, Technical Support, Inquiry Handling, Information Line, Order Taking

SOCIAL MEDIA

Customer service, Moderation, Technical Support, Inquiry Handling, Order Taking

VIDEO CHAT

Customer service, Help-desk, Technical Support, Inquiry Handling, Information Line

24/7 SUPPORT

Account management and our support service is provided 24 hours a day and 7 days a week.

Exceptional contact center outsourcing with native speaking agents, using state of the art technologies. Agents are carefully selected and trained to represent global brands, and equipped with local market knowledge in regional dialects. Our services include, but are not limited to, the following:

CUSTOMER SERVICE

24/7 customer support, infoline, complaint handling, problem solving, inquiry handling, appointments, reservations, order taking, overflow

TECHNICAL AND BACK OFFICE SUPPORT

Technical support, product support, help desk, data entry, claims processing, data cleansing, telesurvey, market research, soft collection

INBOUND SALES AND CRM

Customer acquisition, appointment setting, sales support, welcome calls, lead generation, telemarketing, cross-, up-selling, retention programs


...and much more! Contact us for a quote today!

TECHNOLOGY

Fast and relevant to maximize customer experience

We save our clients time and money by using cutting-edge platforms to boost productivity of our agents. To match the needs of the support requirements, customer service reps are recruited globally, trained across platforms and certified to assure maximum effectiveness and quality.

Agents are supported by state-of-the-art contact management platforms

Based on client needs - scalable artificial intelligence technology integrated

Secure and GDPR conform AI overlay to gradually increase agent productivity by recommending possible responses for repetitive incoming messages

Front-end automation is backed by powerful back-end analytics

We take disaster recovery, redundancy and business continuity seriously and we comply with applicable regulations

CASE STUDIES

  • All
  • Customer Service
  • Technical Support
  • Mystery Shopping
  • Order Taking
  • B2B Support

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Agents

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Languages

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Countries

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Average age

Are you ready to outsource your customer support?

MANAGEMENT

David L. Papp is the Founder and CEO of Agents Republic. Previously he led CloudAgents (also known as Comforce), the first multilingual European contact center, a multimillion dollar corporation which was sold to strategic investors in 2018. Prior to CloudAgents, David was Director at Teleperformance. He received his MSc degree from Paris West University Nanterre La Defense. David is also active member of JCI Senate, Mensa and YPO and in his free time, he enjoys golf and spending time with his family.

David L. Papp

Founder, CEO

Adam is the Business Development Director at Agents Republic. He has 9 years global business experience in US, Europe and Asia. Prior to Agents Republic he worked at JP Morgan, MSCI and Siemens Venture Capital. Adam is a graduate of Yale School of Management and The Hong Kong University of Science and Technology. He has an extensive global network, and is a member of several global organizations. Adam is an avid sports fan and ex-alpine ski racer. In his free time he enjoys practicing Chinese.

Adam Antal

Co-Founder

Barbara has more than 14 years of experience from various industries, including finance / insurance, customer service, human resources and consulting. For the past 8 years she has had regional level responsibilities with focus on Europe and East Asia. At Agents Republic she is in charge of Human Capital Management. She holds a BA in Business Management of Oxford Brookes University and a Communications degree of IAA, as well as various HR certifications. She speaks fluent English, fair German & Japanese along her native Hungarian.

Barbara Kordas

HR

Zsombor is Head of Operations, and has 16 years of experience in the customer service industry. Previously, he was General Manager at Transcom, the largest multilingual service centre in Central and Eastern Europe, servicing blue chip companies worldwide. Prior to Transcom he was Regional Head at Sony Business Europe and Director of Customer Service at Invitel. He received his MSc degree in Informatics from the Technical University of Budapest. His hobbies are sailing and traveling.

Zsombor Bereczki

Operations

Zsolt challenged himself across various Business Management positions working for technology startups for 5+ years, representing organizations internationally and developing additional business channels with a strong focus on service delivery to meet the Client expectations as part of the business course. Throughout these years he managed to pick up broad experience in multiple fields, like Business Development, Project, Portfolio, ITIL, Service and Agile Project management.

Zsolt Paraczky

Client Relationships

Gabor is the Director of Finance with 13 years of comprehensive experience covering areas such as accounting, controlling management, management and development of financial systems. He spent 5 years as a financial management consultant, working with companies in diverse industries. He graduated from Budapest Business School with concentration in finance and accounting. Outside of work he is an active team player in multiple sports, in particular his favorite which is soccer.

Gabor Csepei

Finance

What you need to get started

PC OR LAPTOP

Desktop or Laptop computer with Microsoft Windows operating system (7/8.1/10 or higher), or Linux Ubuntu operating system (version 14.04, 16.04 64bit or higher).

USB HEADSET

We recommend using wired USB headset to maximize good sound quality. Before purchasing a headset, make sure that you test the product first.

BROADBAND INTERNET CONNECTION

A stable internet connection with at least 200 kbps bandwidth is required for professional audio quality. Connecting via Wi-Fi or mobile data is not recommended.

TESTIMONIALS

Mr. Zsolt Feher

CEO @ AS International

"We have been working with the team on different projects. Always had excellent response time, great delivery and results!"

Mr. Andras Koharek

MD @ AR Knowledge Management

"David and his team has results-oriented straightforward mindset. I'd highly recommend working with them!"

Mr. Szabolcs Szelei

Marketing Director @ Google

"We had been working David and his team for years and I must express how great work they have delivered to Google."

SERVICE PRICING

Project Management

based on project complexity

$500-5,000 /month

  • Account Management
  • Supervisor Activity
  • Staffing
  • Continuous Reporting
  • SLA control
Contact Sales

Project Setup

based on transition complexity

$500-10,000 /project

  • Recruitment
  • Training
  • Integration
  • Scripting
  • System Setup
Contact Sales

We are Ready To Serve You

OUR CAPABILITIES

We deliver high-quality multilingual services with native speaking agents. Our omnichannel solutions are easily scalable at a competitive price level.

YES

MULTILINGUAL (100+ LANGUAGES)

YES

NATIVE / LOCAL AGENTS

YES

GLOBAL COVERAGE

YES

SCALABLE SOLUTION

YES

ON-DEMAND SERVICE

YES

BUSINESS CONTINUITY

YES

ARTIFICIAL INTELLIGENCE

Latest News

French-English Bilingual Agents (Home-based)

We are looking to hire experienced Bilingual call center agents fluent in French and English. Work from the comfort of your home in global markets as part of a Canadian company and develop your career with us!

Read More  Apply

Work at Home Call Center Agent (German)

We are looking to hire experienced call center agents fluent in German and English to service our German customers. Work from the comfort of your home in global markets as part of a Canadian company and develop your career with us!

Read More  Apply

Customer Service Representative

The Customer Service Representative is a member of the support team that provides customer support to external customers worldwide. This position will be hired to work remote from home and will be responsible to support external customers via phone and or email.

Read More  Apply

Contact Us

 
 

Join our global team, apply today and work from home!